Mr Justice, consumer advice, consumer rights

Movie haul vanishes along with contract

YOU record a few films on satellite to watch at leisure afterwards. What could possibly go wrong?Read

ENERGY company E.ON need to listen to their customers a lot more carefully. Three times they sent an incorrect bill to Susan Simpson, three times she told them about it, and three times they did nothing to put it right. Read

Reunion after Mr Justice story

A RECENT Mr Justice story had an unexpected happy ending when I brought old friends together.Read

Happy couple Amanda and Alan Glendenning get slideshow a year late from Digital Dreamz

WE ARE gathered here today to find out why, more than a year after their wedding, Amanda and Alan Glendenning still don’t have a slide show of their big day.Read

DFS replace suite after arm of chair collapses

GEOFF O’KEEFE was to the point when he asked for my help over a furniture complaint.Read

All fired up over turbo charge

FOUR days made all the difference when the turbo on Jacqueline Dodd’s car engine stopped working.Read

Npower agree to compensation for Gateshead man

JOE Richardson was left without power when his gas meter decided it wanted to be Usain Bolt.Read

Sky apologise for confusion and give customer new deal

IT was a dark and stormy night, the wind was howling, the rain was coming down in torrents.Read

Upgraded heating system leaves couple in the cold

IT sounded great when Norman and Marjorie Hall qualified for help to upgrade their heating.Read

Virgin Media come good on promise to Jarrow woman

UTILITY companies should know one of my pet hates – I don’t take it well when a promise is broken.Read

Sky high cost Flythomascook holiday for couple

A MISTAKE cost Gordon Jepson more than £400 in extra charges when he changed his holiday booking.Read

Ushaw Moor mum in a spin over washing problems

BUSY wife and mum Judith Kemp was in a spin when her washing machine stopped working.Read

Firm proves not so picture perfect

MOBILE phone companies often blame water damage as a reason not to carry out repairs.Read

Please, release me

RETURNING about 10 minutes late from a shopping trip could have cost Pauline Grist dearly.Read

Write confusion

WHERE there’s a will there’s a way for a little – and I do mean little – bit of goodwill. Maureen Downie told me how she changed her mind after signing up with a will-writing company.Read