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NatWest held to account over moving story

BANKS like to find new ways of charging customers but this takes the biscuit. Darren Bradley incurred charges because his bank, NatWest, got his address wrong. Read

Tenant hopeful in row over repairs

A TENANT who lost a complaint about a housing group’s repairs policy may win in the long term. Read

National Express policy change promise is tosh

A TRAIN operator told a customer they were considering changing a controversial policy over refunds. Read

Payment for meter error

ENERGY supplier npower have agreed to wipe £50 off a customer’s bill. Read

Complaint laid to rest by driveway firm

A DRIVEWAY company has proved to be all it was cracked up to be after all. Dave Beeforth told me how cracks developed in the drive of his home shortly after it was laid. Read

North man hopping mad over HIP fees

HIP, hip, no hooray for Ron Harland’s home information pack. Read

Joy at hole repair

DOREEN BELL was in a hole when her leather settee from MFI was damaged. Read

Back in the driving seat with repairs

A USED car has been repaired for a first-time buyer. Read

Cooking up cash

A MISSING refund turned up after I took up a complaint on behalf of Linda Anderson. Read

So much for consumer protection in gas supply row

A LOOPHOLE means 200 householders have missed any hope of compensation for lost gas supplies. Read

Pays to call Mr Justice

CONFUSION over payment options has been cleared for Martin Wickham after I stepped in. Read

Double trouble in floor tile flood insurance row

A ROW has broken out over repairs to a bathroom floor damaged by flooding. Phil Cook’s insurance company paid for the repairs about a year ago but he says some tiles have recently cracked. He said: “I am not willing to pay again when I think it’s faulty workmanship.” Read

Dialling up a result

REPEATED requests for a refund from the Carphone Warehouse met with a no. But it changed to a yes after Brian White got me involved. Read

Taylor North Shields salesman John Annan in dispute after bump outside premises

NOT worth the paper it was written on! That’s my verdict on a promise to pay for alleged damage after an accident. Read

Tsk, tsk Tiscali

A MIX-UP over a direct debit mandate for Tiscali resulted in threats of legal action against a 78-year-old customer. Read

Insurers CIS speed up repair for Rose Burrells after nine months

AN insurance company did too little too late to carry out repairs. Read

John Laing feels treated like a criminal for having no TV

JOHN LAING has never owned a telly in his life . . . yet officials threatened to investigate him for not having a TV license. Read

nPower write off £560 bill

ENERGY suppliers npower have written off a bill for more than £560 after my intervention. Read

North woman’s water feature happiness

MARGARET HALL wanted my help after a water feature in her garden blew down. Margaret told me that the ornament was re-fitted by AD Landscapes as part of a £1000 reconstruction of her garden. Read

Driver's no-claims big gain

A MYSTERIOUS note was put on Joseph Newbery’s windscreen giving the registration number of a car which allegedly hit his own vehicle. Read

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