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Shop covers the cost

A CARPET has been replaced after I took up a complaint from pensioner Joseph Weldon.Read

Insurance sage sorted

AN insurance wrangle has been resolved for reader Andrea Campbell after she asked for my help.Read

British Gas pay out over repair delay

JOYCE NOBLE had no heating and no hot water for six days after British Gas did not carry out repairs quickly enough.Read

TV trouble’s a turn-off

ALL Frank Spalding wanted was a little colour back into his black and white life.Read

Round two in the food fight

A SECOND customer has asked for my help over a food fight.Read

Backin in from the cold

TIME, gentlemen please, to give a helping hand to pub landlady Yvonne Wharton.Read

Clean-up op too quick off mark

IT looked a bit awkward for Sean Pleasants. His dishwasher had been condemned and was to be returned to Currys for a replacement. Read

In hot water over boiler

WHAT caused Gordon Reveley’s hot water to run cold? Don’t know – but the people who say they didn’t cause it have offered £500 towards a new boiler. Read

Snap happy at change of mind

A FAMILY-RUN photo business gets a thumbs-up for going that extra mile for a customer. Vera Pace told me she had bought a camera for £70 but changed her mind. Read

Couple caught in a bracelet dispute

A BROKEN token sparked a difference of opinion between a customer and jeweller. David Robinson bought the white gold bracelet for his girlfriend.Read

Pressure is put back on John

THE driver who complained about alleged premature tyre wear on his sports car has lost his fight to have all four tyres replaced free of charge.Read

Call to me got result

A WHOPPING mobile phone bill prompted Laura Brown to ask for my help. Laura was in dispute with 02 because her phone had stopped working properly. Read

Making a meal of oven deal

IT TOOK several calls to Comet to sort out Bill Hedgecock’s cooker problem and they still managed to make it complicated.Read

Worn out by tale of tyre woe

NO wonder John Hepplewhite is tyre-d after complaining about premature wear on the tyres of his car for years.Read

Bowled over by holiday payout

AN insurance underwriter has paid more than £700 after I took up a complaint from a couple who feared they would lose their money after pulling out of a holiday.Read

3 steps to quitting contract

CLAIRE O’BRIEN wanted to leave a mobile operator before her contract ran out.Read

Arthur’s engaged in new phone row

REMEMBER Arthur Swales? He was the chap who had a run-in with BT over his bill.Read

Faulty fire leaves couple frozen out

A COUPLE have been left without heating after their old fire was condemned by the fire brigade following a carbon monoxide leak.Read

Bereaved owner wants some answers over beloved pooch

DOG owner Camilla Garrick asked me to find out why she did not receive a reply from her vet. She said she had raised some questions about the death of her 14-year-old Labrador Barney from cancer, but she did not get a reply. Read