Home News Mr Justice Consumer Advice
Court threat over old bill
Jun 15 2008 by Mr Justice, Sunday Sun
ENERGY supplier npower told a couple to pay a bill or be taken to court.
They threatened action against Keith and Pauline Douglas for an alleged debt of £123.
Just one problem . . . the bill was for energy used before they moved in.
Now the couple, of Sherburn Village, County Durham, have received an apology.
The bill has been cancelled and they also received a small goodwill payment of £25.
Their daughter Deborah Halliwell said: “My parents were hounded by npower over this bill.
“They have finally been told they are not liable and have been given a small amount of compensation for the stress.”
A spokeswoman for npower admitted there had been a mistake involving a previous occupier.
She said: “There appears to have been a mix-up of communications as the chase-up bills were forwarded to the Douglases. We have cleared the outstanding balance so they don’t owe us anything.”
Site Tools
Forums
Your Shout!
Post your views and comments and have your say on the North East stories and issues that affect you. Read
Get involved
We want your local stories, videos & pics.
Classifieds
Copyright and Trade Mark Notice © 2009 owned by or licensed to ncjMedia Limited. Sunday Sun™ is a trade mark of ncjMedia Limited. Please read our Terms and Conditions and Privacy Statement before using this site.