Home News Mr Justice Consumer Advice
North woman closes telecom accounts
Jun 29 2008 by Mr Justice, Sunday Sun
TO lose one customer account might be considered unfortunate but to lose two is careless.
Telecom and internet provider XLN lost two accounts for the same customer after failing to get its act together.
Carol Morgan cancelled accounts for home and her hairdressing business. She asked for my help because she was faced with legal action for charges.
Carol, of Newcastle, said: “On one account they failed to provide a call back service. On the other they were unable to supply broadband.”
What did Tony Fitzpatrick, XLN’s wonderfully named Head of Customer Experience, have to say about it?
He admitted the company were unable to provide both services.
He said: “Due to the confusion surrounding the two accounts I have today left them with a zero balance.”
Site Tools
Forums
Your Shout!
Post your views and comments and have your say on the North East stories and issues that affect you. Read
Get involved
We want your local stories, videos & pics.
Classifieds
Copyright and Trade Mark Notice © 2009 owned by or licensed to ncjMedia Limited. Sunday Sun™ is a trade mark of ncjMedia Limited. Please read our Terms and Conditions and Privacy Statement before using this site.