Home News Mr Justice Consumer Advice
Wheel deal ends cycle of despair
Jun 29 2008 by Mr Justice, Sunday Sun
DAD Craig Armstrong was worried when a replacement bike for his son did not arrive. So he asked me to put son Daniel back in the saddle.
He said: “I bought a mountain bike from Motor World for £160.
“It has been back three times for repair on the same part. The crank broke again — causing my son to go over the handle bars — so I asked for a replacement.”
Craig, of North Shields, North Tyneside, was offered a replacement and paid £40 for an upgrade.
He called me in when the expected delivery date came and went. A spokesman for Motor World in North Shields said: “As a gesture of goodwill, we offered a replacement. We are just waiting for it to come in.”
Daniel received the bike after my call to the firm.
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