Home News Mr Justice Consumer Advice
Payment for meter error
Aug 24 2008 by Mr Justice, Sunday Sun
ENERGY supplier npower have agreed to wipe £50 off a customer’s bill.
The money is compensation for delays in getting an accurate meter reading.
Robert Dodds, of Gateshead, told me he was leaving his heating off because of high bills.
He said: "I pay £118 per month for gas and electricity but I am still chilled to the bone."
A spokesman for npower admitted there were delays in sending bills because of incorrect readings.
He said: "We have now sent Mr Dodds a correct bill and added a credit of £50 for the delay."
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