Home News Mr Justice Consumer Advice
Luggage complaint resolved
Aug 31 2008 by Mr Justice, Sunday Sun
A LOSS turned into a gain after I took up a complaint for mum Camilla Fox Lansley.
Camilla told me how a parasol on her child’s buggy was damaged by an airline.
Loss adjusters for Thomas Cook refused to replace it because a claim was not submitted within seven days.
End of the story? Not when I asked Luggage Loss Adjusters to think again.
They told me: “We are obliged to deal with claims under the terms and conditions of the airline . . . it is not an arbitrary decision but a matter regulated by the International Conventions on Air Transportation.
“However, on this occasion, we have forwarded a cheque to Mrs Lansley as a gesture of goodwill.”
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