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National Express refund is on track

Oct 12 2008 by Mr Justice, Sunday Sun

THE rail ticket refund on platform one has been delayed.

A train operator’s unpopular refunds policy has again come to my attention.

This time I took up the cudgels on behalf of Jason Marshall.

He had to buy replacement tickets after staff at London were unable to find his pre-booked ones. He claims staff at a ticket office did not advise him to obtain the passes at a special Fast Ticket machine.

It meant he had to buy a second set of tickets at an additional £147.

Jason, of Leeds, was offered just £99 . . . the difference between the two tickets. But even that failed to arrive.

I won’t let National Express East Coast get away with anything if I can help it.

So I asked them to tell me why a refund promised in February had not arrived.

They said they would look into it.

Jason later told me: “I had a phone call apologising for the lack of communication.

“I was refunded £100, the sum offered to me in February, and £40 of travel vouchers, which I have now received.”

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