Phone firm fixes bring double joy

May 24 2009 by Ian Robson, Sunday Sun

TWO into three went perfectly after I took up separate complaints about the mobile network 3.

First, I made sure John Anderson made a painless exit from the network after he complained about poor reception.

John, of Houghton-le-Spring, Tyne and Wear, said he had nothing but problems after signing up for an 18-month contract. He said: “Most days, I do not receive a signal in lots of areas, including my own home.

“I also have problems trying to phone out or receiving calls or texts from other people. The phone cuts off in the middle of conversations.”

That’s something 3 know about . . . it happened on a number of occasions when John was on the phone to them trying to get his problem sorted.

John wanted my help in obtaining the necessary codes to leave the network.

A spokesman for the company said: “3 has provided the customer with the PAC code and closed the account. We apologise to the customer for the inconvenience.”

V MEANWHILE, Lesley Parkinson was threatened with debt collectors over a dispute with 3.

Internet reader Lesley, of The Wirral, Cheshire, asked for my help after reading of my previous successes against the company. She said she was threatened with debt collectors for two month’s payment in a dispute over the cancellation of her contract.

Lesley said: “I told them in March that I wanted to terminate the contract. I received no bill in April so I assumed they had acted on my request . . . but I received a bill in May for two month’s payment.

“I was threatened with a debt collector if I did not pay. I do not see why I should be responsible for staff who do not act on a customer’s instructions.”

Again, I passed the complaint to 3 and, again, it was sorted out. The spokesman said: “3 has closed the account and cleared the outstanding balance. We apologise for the inconvenience caused to the customer.”