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ScS refunds sofa cost
Mar 27 2011 by Ian Robson, Sunday Sun
COMPLAINTS about furniture are usually resolved by one of the three Rs – repair, replace, or refund.
Which one was it going to be when Christina and Peter Robinson told me that one of two three-seaters bought as a matching pair from ScS was broken?
Repair? No, ScS sent out a man to see if the broken sofa could be fixed but Christina was having none of it.
Replace? No, Christina was offered a new suite but declined because she wanted her money back.
Refund? Now that’s more like it – ScS made the decision to give Christina her cash back.
Christina, of East Howdon, North Tyneside, said: “The chassis on one of the settees was broken. It was so bad that we were advised not to sit on it.
“There was talk of a repair, then I was offered a replacement, but I really want a refund of my £1040.”
I passed the complaint to my new troubleshooter at ScS who said a refund would be agreed.
A spokeswoman said: “I reviewed the information for Mr and Mrs Robinson. The customer raised an issue on February 7 and we inspected on February 23.
“We issued the reports to the supplier who have agreed full credit and the store have discussed this with Mrs Robinson.”
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