Home News Mr Justice

No fitting end to Carpetright row

Jun 5 2011 Mr Justice, Sunday Sun

A ROW has broken out over when marks on an allegedly faulty carpet should have been spotted.

Catherine Dodds, of Blyth, Northumberland, noticed there were tram lines in the floor-covering a few weeks after it was laid.

Carpetright agreed to replace it but said Catherine would have pay to pay for new fitting on the grounds that the fitter should have spotted the problem.

Catherine said: “They said we would have to pay £80 for fitting but I don’t think that’s fair.”

Richard Renouf, head of consumer affairs at Carpetright, said the decision stood. He said: “Mrs Dodds arranged her own fitting. The faults that are alleged should have been noted and brought to our attention before the fitter did his work.

“We offered, as a gesture of goodwill, to supply the replacement, but for the customer to settle the fitting.

“This is fair because the fitter should have highlighted the problem and therefore the extra costs need not have occurred.”

Catherine confirmed she found her own fitter and said he had done a lot of work for a certain carpet store with branches all over the country.