Washday blues are over

Oct 16 2011 Sunday Sun

THERE has been some action by LG for Nicola Cookson after my article last week.

Nicola had told me how the company was slow to react when her washing machine and dryer packed in.

Two months on and Nicola, of Killingworth, North Tyneside, still did not have a repair or refund under a warranty scheme.

I’m pleased to report there were significant developments following my story.

At the beginning of the week, Nicola told me: “The day after the article appeared I received a call from LG. Now don’t get excited.

“After a lengthy conversation they decided that I should get the machine repaired and, if there are any further problems, they will look at a replacement.”

Nicola would have preferred a replacement straight away but was prepared to let them repair the appliance.

LG also apologised for the slow response to Nicola’s request for help and for not replying when she had written to their customer relations department.

Bosses said: “This is not normal of the service we offer and we apologise.”

I had my own call from LG at about the same time and was promised, at the very least, a free-of-charge repair.

I was told: “First of all we will see what our own engineer has to say and then make a decision.”

The spokesman was as good as his word and arrangements were made for a repair – but that wasn’t the end of the story.

Nicola said: “There were problems getting a part and it would have taken another three weeks.

“I spoke to LG who agreed it was unacceptable and I received a call 30 minutes later saying a replacement machine had been authorised.

“They said it could take a week but they would chase it up to see if it could be speeded up.

“I’m chuffed but still think a bit of compensation is due for the flowers and chocs I brought for family and friends who let me use their washing machine all this time.”