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Website failed to deliver on order
Nov 6 2011 Sunday Sun
ARGOS were in hot water after leaving Jean and Robert Keen without comfortable seats.
The couple had ordered a three-piece suite on the internet and were told it was in stock and would take just two or three days to arrive.
On the strength of that promise Jean got rid of her old furniture... but was left with nothing to sit on when the order failed to arrive.
Jean, 71, of Leadgate, County Durham, said: “I rang up to find out what was happening and this time I was given a different story.
“I was told it was ‘in stock’, but in stock meant at the manufacturer’s abroad.
“That’s not what I call in stock.”
Neither do I, so I asked Argos for an explanation.
A spokeswoman told me there had been a glitch on their computer systems.
She said: “Argos is committed to providing excellent service to all our customers.
“On this occasion, at the point of ordering, the website did not advise the customer of a 28 day lead time, which we are looking into.
“We have since spoken to the customer, apologised for any inconvenience caused, and resolved the issue with her order delivered this week.”
Jean later confirmed the order had been delivered.
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