Home News Mr Justice

TV repair issue has happy outcome

Nov 20 2011 by Ian Robson, Sunday Sun

AN electrics retailer charged Linda Bullock £100 to fix a TV – and asked for another £226.

Linda, of Lobley Hill, Gateshead, told me how she had bought a top-of-the-range set from Currys.

It broke down six months out of warranty and she was asked to pay £100 for the repair.

She said: “We were told it would take about 10 days but it took much longer.

“When I checked what was happening I was told it was being fixed and would be within budget.

“But just a few days later I was told it was not fixed and they wanted more money.

“I understand we had a 12-month warranty, and was willing to pay something, but feel they have asked for too much.”

I passed her complaint to Currys head office where a spokeswoman promised to investigate.

I was later told: “We are sorry that Mrs Bullock has had issues with the TV. We have now repaired the TV free of charge and she is very happy with this.”

Keep up to date with the news. Sign up for News Alerts

Have your say on the latest news and sport in our Forums

Share