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Sitting pretty as compo is upped

I WON a tad more compensation for reader Patricia Beurskens in her dispute over faulty furniture.Read

Going, going, goner in house auction

A ROW broke out between estate agent Keith Pattinson Ltd and seller Steven Emerson-Lancaster over a house auction.Read

Cash offer increased for Homebase kitchen calamities

HOMEBASE paid the price for a series of cock-ups while building a kitchen. But what was that price? The company originally offered just £100 to Catherine Jones, but she thought the amount was an insult. Read

Compensation for rail delay passenger

RAIL passenger Andy Bramfitt’s complaint was pushed into the sidings after a rail company told him nothing could be done about compensation for a delayed journey.Read

Gas fire query is off the record

YOU would think a big company like British Gas would keep records going back more than seven years.Read

Confusion over travel offer debit

A PHONE call left one of my readers worried about losing money. Carol Ann Crossland took a call from Ideal World mail order company asking if she was satisfied with their service. Read

How to deal with unwanted gifts

TIS the season to take back unwanted presents . . . but do you know your rights?Read

Happy old year as readers are quids in

YOUR consumer champion has won many thousands of pounds for readers in the last 12 months.Read

Couple upset at Thomsonfly hitch

IT was just the ticket for Thomas and Phyllis Hanley when they asked for my help. The couple feared flight operators Thomsonfly did not take responsibility for a mix-up which could have left them stranded.Read

North firm pulls plug on complaint

NOT our responsibility. That’s what bathroom supplies company Tecaz told a customer when his pipes sprung a leak.Read

North woman’s sofa complaint knocked back

JANICE Tizard is dye-ing for an answer to her complaint about World Furnishings.Read

Free upgrade after Axis Telecom complaint

THE number was up for Axis Telecom when a customer asked for my help.Read

Refund win for bet book punter

IT was a racing cert when punter Ray Mather asked if I had a tip to resolve his complaint.Read

British Telecom crunch number problem

THE number’s up for British Telecom after a mix-up over customer Arthur Swales.Read

Hotel group gives guests a break

A ROSE by any other name is just as sweet for Bernard Ward.Read

North man’s rain row coat tale

HERE’S one that didn’t get away when I took up a complaint from fisherman Alan Charlton.Read

Present refund over catalogue complaint

IT was an offer too good to refuse for reader Ken Kirton when I investigated his complaint about a missing item from a mail order catalogue.Read

Trouble at the double for Homebase

HERE’S the latest two-for- one offer from Homebase . . . resolve one complaint and get another free.Read

Vodafone customer caught in Post Office row

A ROW has blown up after a mobile customer was asked to return her phone to an address which the Post Office say does not exist.Read

Field flooding furore

A COUNCIL has refused to help householders flooded by rainwater, saying it is not their responsibility to stop flooding from a field . . . even though they cut the grass.Read