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Hotel group gives guests a break

A ROSE by any other name is just as sweet for Bernard Ward.Read

North man’s rain row coat tale

HERE’S one that didn’t get away when I took up a complaint from fisherman Alan Charlton.Read

Present refund over catalogue complaint

IT was an offer too good to refuse for reader Ken Kirton when I investigated his complaint about a missing item from a mail order catalogue.Read

Trouble at the double for Homebase

HERE’S the latest two-for- one offer from Homebase . . . resolve one complaint and get another free.Read

Vodafone customer caught in Post Office row

A ROW has blown up after a mobile customer was asked to return her phone to an address which the Post Office say does not exist.Read

Field flooding furore

A COUNCIL has refused to help householders flooded by rainwater, saying it is not their responsibility to stop flooding from a field . . . even though they cut the grass.Read

North couple’s electricity switch glitch

WHAT a malarkey when John and Maureen Mullarkey switch- ed electric company.Read

npower mix up

ONE fine day in the middle of the night . . . energy company npower got confused.Read

Shower sorted for Pevril

REPAIRS on a shower have been carried out for a council tenant following my intervention.Read

Mr Justice turns screen saver

JAN CHRISTIANSEN paid £1700 for a TV that switched itself off after five minutes.Read

Broadband providers 3 demand cancellation fee for unusable service

MOVING house went with a hitch for Simon Nicholson.Read

Airline pays price over stranded hol couple

REMEMBER how the airline industry managed to get stranded XL passengers back home when the operator went bust?Read

£10,000 voucher error solved with help from Mr Justice

YOUR consumer champ has won almost £10,000 in an insurance row. And that’s just the start because more is on the cards for lucky Sandra Edgar.Read

Virgin upgrade was a waste of money

A COUPLE who forked out £600 for upgraded seats on a flight from Barbados found it was Virgin . . . on the ridiculous!Read

Second offer a success

REMEMBER my story revealing Dawn Christie’s complaint about kitchen firm Magnet? Two weeks ago, I told how the single mum’s kitchen took six months to complete because of delays in fitting.Read

Service problems won’t come out in the wash

THERE was bad news for people needing repairs to their Servis appliances. Servis UK Ltd, the washing machine manufacturer, has gone into liquidation.Read

Bust firm blues

WILL it be a case of roof justice for John Lowson? He told me water was trapped between the inner and outer layer of his conservatory roof.Read

Write off’s right offer

I DID not write off Colleen Thompson when she asked me to investigate her insurance claim. She said a settlement figure for her car, written off after major vandalism, was too low.Read

Paving row resolved

ONE of the trickiest cases I have ever dealt with has been resolved. Marie Dupree had come to me for help over her block paving, and claimed there were white marks on the stones. Read

Brief encounter avoided

IS Joanne Miller’s house a Barker and Stonehouse? Not any more, it’s not. Not after she launched a court battle against the up-market furniture retailer. Read