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Bowled over by holiday payout

AN insurance underwriter has paid more than £700 after I took up a complaint from a couple who feared they would lose their money after pulling out of a holiday.Read

3 steps to quitting contract

CLAIRE O’BRIEN wanted to leave a mobile operator before her contract ran out.Read

Arthur’s engaged in new phone row

REMEMBER Arthur Swales? He was the chap who had a run-in with BT over his bill.Read

Faulty fire leaves couple frozen out

A COUPLE have been left without heating after their old fire was condemned by the fire brigade following a carbon monoxide leak.Read

Bereaved owner wants some answers over beloved pooch

DOG owner Camilla Garrick asked me to find out why she did not receive a reply from her vet. She said she had raised some questions about the death of her 14-year-old Labrador Barney from cancer, but she did not get a reply. Read

Consumer complaint sauteed

FOR starters, bride-to-be Suzanne Hart signed up for a free trial with a diners’ club offering discount grub.Read

Haunted by ‘dead’ debt

SHIRLEY Herdman had a shock when she opened the envelope which dropped through her letterbox.Read

Maeve’s patience finally snapped

WE are gathered here today to unite this woman with her wedding photos. Maeve Mounsey was hitched in December 2008 but, more than a year later, had not received her wedding album. Read

Not a meter further as British gas won’t budge

BRITISH Gas has refused to show a second gesture of goodwill to business customers. Thieves have already stolen a gas meter from outside First for Fabric at North Tyne Industrial Estate, Benton, North Tyneside. Read

See Tickets website keeps fees

A TICKET company is flouting Office of Fair Trading guidance on refunds, I can reveal.Read

ScS SOS success

SHARYN Wilson is sitting comfortably after her dispute with furniture shop ScS was sorted out.Read

Taking crash course in garage repairs

EVANS above! Gary Knox put his BMW sports car into the garage for a routine repair . . . and they crashed it.Read

Suction ruction

A MISSING vacuum cleaner prompted Vera Pace to ask for my help.Read

TalkTalk salesman a sign of trouble

BE afraid, be very afraid, when salesmen come knocking on the door – or what happened to Susan Wilkinson could happen to you.Read

Late ticket is no joke

IT was just the ticket when comedy fan Bruce Robertson asked for my help. He had bought two tickets for a show by Mock the Week panellist Russell Howard. But they arrived the day after the performance. Read

Turning up heat on boiler firm

A SINGLE mum looking after four kids was left without heating and hot water for more than a week. Lynn Tose had to split her four children between friends and relatives because it was too cold. Read

Mail order debt threat row resolved

DEMANDS to pay a mail order debt in full could have meant financial disaster for Dorothy Laybourn.Read

Rock solid response

MONEY worries were eased when I asked Northern Rock to look into a complaint. Michelle Teasdale had told me how she was paying off a loan to Northern Rock. It had been taken out in joint names but she was now alone. Read

Born to be riled

BRIAN ROBINSON has been told to get on his bike – by a top manufacturer. Builder Brian bought a brand new Aprilia RSV 1000 R from a local dealer but could not find anyone to officially service it. Read