Home News Mr Justice

Day gets better for Raymond

A TOP department store has apologised after a bereaved pensioner had problems getting money from his late wife’s store account.Read

Double trouble with TV cracker

IT was extreme bad luck when Natasha Orr and David Winter sent their TV away for repair and it came back with a smashed screen.Read

Lisa finally gets on the road again

A MOTORING organisation accused of damaging a member’s car has coughed up most of the cost of repair.Read

Software update could fix John’s sat nav glitch

THE manufacturers of a sat nav system have launched an inquiry after a customer claimed it showed the wrong speed limits on some roads.Read

Waiting game goes on and on

BUSINESSMAN David Morris said all the right things when I tackled him about a refund for customer Stephanie Grist.Read

THERE’S NO MOUNTAIN TO CLIMB FOR CUSTOMER

FIT the best, their adverts say, fit Everest and I certainly found them the best for reader Alice Redpath.Read

OAPs' club 18-30 holiday hell

A ROW has broken out after four pensioners wanting a quiet holiday in Spain were sent to a busy hotel now in the Club 18-30 brochure.Read

TV repair issue has happy outcome

AN electrics retailer charged Linda Bullock £100 to fix a TV – and asked for another £226.Read

Bank digs deep for miner’s payout

A RETIRED miner’s six-month fight for compensation from his bank ended with a call to me.Read

SCS sofa battle over for Cramlington woman

A FURNITURE store has at last admitted that a customer’s complaint is valid – after telling her there was nothing they would do.Read

Family on waiting list 12 years finally get Gateshead home

A FAMILY on a waiting list for 12 years have been offered a new house after their plight was exposed by Mr Justice.Read

Pink not so pretty for car insurance firm

TANIA Sansom likes pink – pink clothes, pink fluffy toys, and above all a pink car like Lady Penelope from Thunderbirds.Read

Two-year battle for Talk Talk refund is resolved

A TWO-YEAR battle with TalkTalk ended when customer Lyle Talbot asked for my help.Read

Bus refund was more than fare

READERS continue to tell me about the good service provided by companies.Read

Website failed to deliver on order

ARGOS were in hot water after leaving Jean and Robert Keen without comfortable seats. The couple had ordered a three-piece suite on the internet and were told it was in stock and would take just two or three days to arrive. Read

18-month wait for travel claim is over at last

GEORGE Morgan had been trying to resolve a problem with his travel insurance for 18 months before turning to me for help.Read

Car deal was a write-off

A GARAGE has agreed to carry out HPI checks on all cars after a customer was sold a category C write-off without being told.Read

Hi-five for the refund

COMET went the extra mile for a customer who wanted to return a hi-fi and laptop following a family bereavement.Read

Couple’s caravan was a washout

A COUPLE bought a new caravan expecting to enjoy many days out in the country. What they got instead was a vehicle that was away for repair for three months at the height of the touring season. Read

Seat change dilemma

IF IT matters to readers, it matters to me, so I am more than happy to take on complaints that might seem trivial to an outsider but are important to those concerned.Read

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