Mr Justice, consumer advice, consumer rights

Debt threat dunces admit error

A FINANCE firm threatened a customer with legal action following an admin error, I can reveal.Read

Sick miner left in lurch

A RETIRED miner in ill health has lost £2,000 after buying a portable oxygen device from the internet.Read

Driveway repair complete after year-long wait

LAST week’s message for Alan Darnell by way of the famous comedy double act Morecambe and Wise has worked.Read

Metrocentre shopper felt humiliated by staff member

A CLOTHING store has promised to prevent further breaches of customer services after a reader claimed she was belittled by a member of staff.Read

Healthcare firm praised by happy customers

I’M always happy to pass on a thumbs-up from readers who have experienced good service from companies. So stand up and take a bow, health care company Niagara, for doing the decent thing for pensioners Margaret and James Wealleans.Read

RAC working to resolve complaint

THE RAC has agreed to take a fresh look at a complaint from a motorist who accused them of causing £1,250 damage to her car’s engine.Read

Smiles in short supply for Ros

A MESSAGE for Alan Darnell by way of the famous comedy double act Morecambe and Wise.Read

Repayments just dried up

PLUMBERS have failed to keep up payments to a customer following a court order. Ian and Gillian Cockburn won a judgement against Evolution NE Ltd following a dispute over bathroom fitting. Read

Washday blues are over

THERE has been some action by LG for Nicola Cookson after my article last week.Read

No tears over ripped sofa

THERE was suite news for Doreen Gargett when I asked ScS to investigate her complaint about furniture.Read

All rosy in Pam’s garden

PAMELA Sibbett’s little bit of bother and quarrel with B&Q has finally been sorted out.Read

Crossed lines over BT deal

A COMPLAINT we thought was resolved came back to haunt BT when I had to tackle them twice over the same customer.Read

Forest Hall widow gets full refund for therapy device

YOUR consumer champion has won a full refund for a widow who paid almost £1450 for a therapy device.Read

Virgin Money charge interest after balance paid and account closed

A BALANCE transfer went smoothy for Kim Davis and less than smoothly for her husband Jason.Read

Row over Furniture Village leather recliner resolved

READER Myra Crackett will be sitting comfortably after she asked for my help over a recliner chair.Read

Wedding band pay up after failing to turn up

IT was a long time coming but Heather and David Thompson have finally got a refund from the band which failed to turn up at their wedding last year.Read