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Dispute with NFU Mutual over getting horse put down

AN animal insurer has been accused of a lack of sympathy after refusing to pay for a horse to be put down.Read

BT has the Vision to change

A DISPUTE with BT was settled when I took up a complaint for reader Colin Grey.Read

Holiday firm slow to respond to pair’s request

JULIA Barron did not want much from Thomas Cook, but you would think she had asked for blood from a stone.Read

SCS resolve faulty chair complaint for Newcastle customer after Mr Justice steps in

LOUISE Barlow was sitting uncomfortably on a chair bought from ScS. She told me how the £800 recliner made a squeaking noise when anyone sat on it.Read

Mr Justice solves problem of missing kitchen unit doors for West Allotment reader

AN incomplete kitchen prompted Eric Wilson to ask for my help.Read

Santander leaves Ashington man in financial mess

SPANISH bank Santander made an ‘el of a mistake leaving customer Mark Summers in a financial mess.Read

Wansbeck Homes accused of rubbish treatment of new tenant in Bedlington

WHAT does tenant Clare Sanders think of Wansbeck Homes so far? All together now – rubbish!Read

Warning after retired driving instructor is targeted in Japanese bank scam

RETIRED driving instructor Malcolm Brown was the target of a “Japanese bank” scam.Read

Learning centre is open

A NEW learning centre has been opened in Sunderland.Read

Tanning shop’s shock over electricity bills

A TANNING salon has complained to its electricity supplier about the size of bills.Read

Protesters joining forces over cuts

PROTESTERS gathered around the region this weekend to campaign against cuts.Read

FLOODING PROBLEM FINALLY SEEPS AWAY

A LOCAL authority has finally taken action six months after promising to stop flooding.Read

SURVEY REVEALS CUSTOMERS RIPPED OFF BY ENGINEERS

GAS boiler engineers are ripping off customers by failing to carry out basic checks and suggesting unnecessary repairs, it has been claimed.Read

Police hunting car thief

POLICE are hunting a thief who stole a car and crashed it into a home.Read

Hols flat door wouldn’t lock

A HOLIDAY could have ended in disaster when a family discovered patio doors on their ground floor apartment did not lock.Read

Will writing warning

WHERE there’s a will there’s a way to make money from vulnerable customers.Read

Geeks on hand to help out

ENTREPRENEURS have been invited to show off their intentions - and learn about patenting them.Read

Alpha Heating Innovation customer is left boiling

A ROW has broken out after a heating company warned customers about a fault that could cause leaks in some of its boilers, too late for one reader.Read