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Power company apology

A POWER company has apologised for sending threats of legal action to customers in a meter mix-up.Read

Mum denied dying wish

A HOLIDAY company has been branded heartless after a reader died as I was trying to resolve her complaint.Read

Move to first house threatened over card debt

A COUPLE lost their mortgage after they were branded debtors to the tune of £4.Read

When is no charge a charge?

WHAT do you expect to happen if Talk Talk tells you there will be no charges for an engineer’s call out?Read

Refund over npower meter error

A COUPLE are set for a refund of £1100 after paying too much for their energy bills. Wayne Hurlow and Louise Hutchinson will get the money from npower. Read

Bundle of joy after Talk Talk deal

LET’S talk talk about Liz Gardiner’s complaint over a major telecoms firm. She wanted to know why her broadband from telephone provider Talk Talk was not free free.Read

Bill for unwanted Post office service

HERE we go again with another complaint about the Post Office’s telephone service. Thomas Cannon told me how the company kept billing him for a service he did not have and did not want. Read

Refund promise broken

REGULAR readers will know there’s one thing guaranteed to make my blood boil – and that’s a broken promise.Read

Catalogue firm won't budge on agent debt

A CATALOGUE agent has been told to pay other people’s debts.Read

Satellite package problem

I REACHED for the Sky after Annie Dixon asked for my help over her satellite package.Read

Chilly cheers

A FREEZER that was too hot has been replaced . . . thanks to your consumer champion.Read

Rewinding customer’s video nasty

PICTURE the scene when film-maker Andrew Hagan bought a quality video camera for almost £3000 . . . and found out it was second-hand.Read

Terror terrier Toby

HERE’S a tale, or perhaps a tail, with a happy ending for a stray dog called Toby.Read

No worries now

CHARGES on a mail order debt have been written off for reader Dorothy Laybourn.Read

Probe into ‘mis-sold’ insurance

IT’S not just a complaint, it’s an M&S complaint . . . and it’s become a matter of principle to customer Sandra Ferguson.Read

Double internet booking dilemma

NEIL DAVISON is @ loggerheads with an online holiday company after paying for a trip twice.Read

Driver’s loyalty stalls over paltry car offer

A LIFETIME of loyalty to one motor manufacturer counted for little when Peter Irving faced major repairs on his Fiat Stilo.Read

BROADBAND FIRM WERE WAY OFFLINE

I COULD not ignore a plea on behalf of 84-year-old Elizabeth Bryson.Read

Tanks for nothing

A DRIVER claims petrol company Total UK are fuelling around after water got into his tank.Read

Bailiffs relent in car snatch

A CAR snatched by bailiffs has been returned – because it did not belong to their target.Read

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