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First class response in flight dates row

AN airline let the train take the strain in a row over a customer’s cancelled flight. Thomas Cook changed Anne- Marie Moat’s flight from Gatwick to Cancun in Mexico by four days. Read

Success is at the double

I HAVE updates on two cases featured previously.Read

Window fault puts a dampener on car

DRIVER Amanda Duffy was looking forward to her new car.Read

Firm closed over rates debt

AN ENTREPRENEUR claims his business could have been saved if council officials had agreed to call off bailiffs.Read

Newly weds honey-moan

A COUPLE’S dream wedding abroad turned into a nightmare when a holiday rep lost their legal documents.Read

A FAMILY with health problems were left in chaos due to a mix-up with landlords. Kevin and Nicola Davis had expected minimum disruption while contractors for Derwentside Homes carried out work at their rented house. Read

Holiday couple’s fury at Royal Mail blunder

A CAUTIOUS couple were frightened of alerting burglars to their absence while they were on holiday.Read

Mountain of trouble for Everest customers

FIT the best, fit Everest, say the adverts for Everest Home Improvements. But “the best” was not what Karen and Colin Bates got. Read

Fine for driver caught napping in McDonald’s car park

STEVEN PARKER did the sensible thing by finding a parking space to relieve driver fatigue. It was 3.16am and he pulled into the car park at McDonald’s in Shearlegs Road, Felling, Gateshead. Read

Tenant could have got more

THUMBS down to Derwentside Homes and its contractors Frank Haslam Milan. Why? They could have done more to please tenant Michael Busby, of Stanley, County Durham. Read

Refund relief over faulty BT broadband hub

BRITISH TELECOM are at it again. I recently carried a story saying the company supplied a faulty piece of equipment and then charged the customer £99 to put it right.Read