Sunday Sun - News - Mr Justice Consumer Advice

Clean-up op too quick off mark

Sun, 07 Mar 2010 00:00:00 GMT

IT looked a bit awkward for Sean Pleasants. His dishwasher had been condemned and was to be returned to Currys for a replacement.

In hot water over boiler

Sun, 07 Mar 2010 00:00:00 GMT

WHAT caused Gordon Reveley’s hot water to run cold? Don’t know – but the people who say they didn’t cause it have offered £500 towards a new boiler.

Snap happy at change of mind

Sun, 07 Mar 2010 00:00:00 GMT

A FAMILY-RUN photo business gets a thumbs-up for going that extra mile for a customer. Vera Pace told me she had bought a camera for £70 but changed her mind.

Couple caught in a bracelet dispute

Sun, 07 Mar 2010 00:00:00 GMT

A BROKEN token sparked a difference of opinion between a customer and jeweller. David Robinson bought the white gold bracelet for his girlfriend.

Pressure is put back on John

Sun, 07 Mar 2010 00:00:00 GMT

THE driver who complained about alleged premature tyre wear on his sports car has lost his fight to have all four tyres replaced free of charge.

Call to me got result

Sun, 07 Mar 2010 00:00:00 GMT

A WHOPPING mobile phone bill prompted Laura Brown to ask for my help. Laura was in dispute with 02 because her phone had stopped working properly.

Making a meal of oven deal

Sun, 28 Feb 2010 00:00:00 GMT

IT TOOK several calls to Comet to sort out Bill Hedgecock’s cooker problem and they still managed to make it complicated.

Worn out by tale of tyre woe

Sun, 28 Feb 2010 00:00:00 GMT

NO wonder John Hepplewhite is tyre-d after complaining about premature wear on the tyres of his car for years.

Bowled over by holiday payout

Sun, 28 Feb 2010 00:00:00 GMT

AN insurance underwriter has paid more than £700 after I took up a complaint from a couple who feared they would lose their money after pulling out of a holiday.

3 steps to quitting contract

Sun, 28 Feb 2010 00:00:00 GMT

CLAIRE O’BRIEN wanted to leave a mobile operator before her contract ran out.

Arthur’s engaged in new phone row

Sun, 28 Feb 2010 00:00:00 GMT

REMEMBER Arthur Swales? He was the chap who had a run-in with BT over his bill.

Faulty fire leaves couple frozen out

Sun, 14 Feb 2010 00:00:00 GMT

A COUPLE have been left without heating after their old fire was condemned by the fire brigade following a carbon monoxide leak.

Bereaved owner wants some answers over beloved pooch

Sun, 14 Feb 2010 00:00:00 GMT

DOG owner Camilla Garrick asked me to find out why she did not receive a reply from her vet. She said she had raised some questions about the death of her 14-year-old Labrador Barney from cancer, but she did not get a reply.

Consumer complaint sauteed

Sun, 14 Feb 2010 00:00:00 GMT

FOR starters, bride-to-be Suzanne Hart signed up for a free trial with a diners’ club offering discount grub.

Haunted by ‘dead’ debt

Sun, 14 Feb 2010 00:00:00 GMT

SHIRLEY Herdman had a shock when she opened the envelope which dropped through her letterbox.

Maeve’s patience finally snapped

Sun, 14 Feb 2010 00:00:00 GMT

WE are gathered here today to unite this woman with her wedding photos. Maeve Mounsey was hitched in December 2008 but, more than a year later, had not received her wedding album.

Not a meter further as British gas won’t budge

Sun, 14 Feb 2010 00:00:00 GMT

BRITISH Gas has refused to show a second gesture of goodwill to business customers. Thieves have already stolen a gas meter from outside First for Fabric at North Tyne Industrial Estate, Benton, North Tyneside.

See Tickets website keeps fees

Sun, 07 Feb 2010 00:30:00 GMT

A TICKET company is flouting Office of Fair Trading guidance on refunds, I can reveal.

ScS SOS success

Sun, 07 Feb 2010 00:00:00 GMT

SHARYN Wilson is sitting comfortably after her dispute with furniture shop ScS was sorted out.

Taking crash course in garage repairs

Sun, 07 Feb 2010 00:00:00 GMT

EVANS above! Gary Knox put his BMW sports car into the garage for a routine repair . . . and they crashed it.