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Phone row leads to bomb threats

Oct 18 2009 by Alastair Craig, Sunday Sun

A BT customer on Tyneside claims a heated row with a call centre worker ended in chilling threats to bomb his house.

When Alan Wardle’s internet connection crashed, he called a helpline to get the problem fixed.

But after the BT technical worker failed to solve the glitch a row broke out, resulting in alleged death threats.

Alan Wardle

Alan had signed up for the BT Broadband service days before the incident and was frustrated at being unable to send e-mails.

Northumbria Police and the telecom giant have now launched a joint security investigation into the alleged malicious call.

Alan, from Wallsend, North Tyneside, admits he lost his temper when his web connection was not restored.

The 24-year-old says he knows the sinister messages came from a BT worker because the hotline number flashed up on his phone.

Alan, a former supermarket worker, said: “I couldn’t believe what I heard, I was incensed.

“Literally a minute after I’d put the phone down I was called back and a man said ‘I will blow your house up’, ‘I will hurt you’.

“I was scared at first then really angry. I called the police straight away.

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